Solv Offers Final Mile Network, Allowing Virtual Care Navigators and Local In-Person Providers to Complete a Critical Path in the Care Continuum

1 month ago CIOReview


Solv Final Mile technology integrates virtual care and online care navigation to same-day, in-person medical appointments as necessary, enabling doctors and patients to access the right further steps of care without friction or confusion.

FREMONT, CA: “At Solv we endeavor to help people at the point where they need care, and then to connect them more broadly into the healthcare ecosystem, focused on convenience, improving health outcomes while reducing overall costs,” says Heather Fernandez, Solv CEO and Co-Founder. Solv has introduced Solv Final Mile Network, the nation's first solution to bridge the gap between online navigation and virtual treatment and in-person, local medical care. Built on the breadth of Solv's national network of providers, Solv Final Mile technology enables continuity of patient care by removing friction between digital treatment and same-day, in-office visits for clinicians and their patients. Included Health, an industry leader in integrated care delivery and navigation, will be a launch partner for Solv Final Mile.

“However, access to the next step of care is often still full of friction for millions of Americans -- whether they need to see a provider today, or require in person care after a virtual visit. But a sea change is underway as healthcare innovators are breaking down the silos to ensure a connected care journey. This challenge is top of mind for healthcare companies seeking to solve this final mile of care, and weve built and are managing the preeminent network with access to make this possible,” adds Fernandez.

According to Deloitte, the use of virtual health by consumers of all ages has surged since 2018, and over two-thirds of customers would employ virtual care visits for preventative health. Numerous consumers seek virtual care when they have symptoms or particular care requirements. Others access healthcare services using virtual primary care platforms, typically via an app, rather than an in-person primary care physician. Even though the number of telemedicine visits has decreased since the Covid-19 outbreak, it remains a crucial alternative for tens of millions of patients. Clearly, physicians are interested in growing telehealth: According to a research by the, 93 percent of doctors believe digital health is advantageous for patient care, up from 85 oercent in 2016.

The lack of a seamless way to transition patients to in-person visits when a virtual provider determines a trip to the lab, an EKG, a mammogram, or any other hands-on patient services are necessary " which occurs in 5-15 percent of virtual care visits, according to data collected by Solv - is a barrier to long-term, sustainable telehealth across all care pathways. National virtual-care organizations have needed help determining whether a patient has completed the next stage in their care journey due to the absence of a streamlined method for booking appointments with local care providers. Inability to complete the treatment journey can result in disconnected care, poor health outcomes, and increased expenses.

Solv Final Mile uniquely addresses these difficulties with APIs and tools that seamlessly integrate virtual and online treatment to in-person care through Solv's national network of high-quality urgent care centers, where 150 million Americans are within five miles of a bookable, same-day appointment. Access to this network, which includes real-time appointment availability and EHR compatibility, eliminates uncertainty and the need for providers to develop and manage their partnerships.

Employers use healthcare navigators, who help route patients to the most suitable provider, to deliver health-related benefits and services to their employees. According to the benefits consultant Mercer, employers are increasingly utilizing virtual triage and chat-based solutions to address employee demand, as 52 percent aim to add virtual behavioral health and 40% plan to add virtual primary care. Solv Final Mile eliminates all of these obstacles. For these navigators, access to thousands of local providers with same-day appointments across the nation may take years to establish and administer, with enormous resource requirements and financial burdens.

Being a part of the Solv Final Mile Network enables urgent care operators, hospital systems, and other care providers to provide appropriate, in-person care to a greater number of digital-first patients in today's dynamic healthcare environment.

"Nows a time to add, not subtract healthcare options. We're expanding the ways we connect  virtual-first care to high quality, local in-person care when needed, as with vaccinations or imaging tests, and delivering integrated support for our members across all care settings," says Included Health CEO, Owen Tripp. "We look forward to working with Solv on the road to making healthcare happen everywhere, easily."

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